FAQs
- Do I have to be a computer expert to talk to one of your engineers?
- Is it going to cost me a fortune to talk to you?
- But what if you can't provide a 'Free Fix'?
- Yes, but how long will it take?
- What about upgrading my PC?
- What about when it's time for a new PC, will I lose all my existing work?
- Do you set up Internet and e-mail accounts for people?
- My company has a couple of standalone PC's but we want to share data and printers, can you help here too?
- My computer is very slow and I'm having trouble with popups and internet access, what's wrong with it?
FAQ 1
Do I have to be a computer expert to talk to one of your engineers?
No! All our staff will talk to you on a level that you can understand they will not intimidate you. They are used to talking to customers of all abilities, from casual users to IT professionals and will guide you through the process.
FAQ 2
Is it going to cost me a fortune to talk to you?
The initial call is completely free of charge. Based on the information you supply we will either supply a free fix over the phone or inform you where the likely fault lies and what steps need to be taken to resolve it. Any costs involved will be explained to you.
FAQ 3
But what if you can't provide a 'Free Fix'?
From the initial call we can either fix your computer there and then using our simple remote support tool or if necessary despatch an engineer to you, often the same day, or you can simply bring the faulty item to our Service Depot just 1 mile from J31 of the M62 in Normanton.
FAQ 4
Yes, but how long will it take?
Repairs carried out remotely are normally resolved within one hour of your call otherwise repairs are often completed within a day but in any rare cases may take a few days.
FAQ 5
What about upgrading my PC?
Our trained engineers will assess your existing PC and, based on your requirements, advise on a cost effective upgrade path for you. We can then supply and fit the upgrade(s) for you. Alternatively if a new PC would be more cost effective - we'll tell you!
FAQ 6
What about when it's time for a new PC, will I lose all my existing work?
No! - On PC's and upgrades purchased from us we can transfer all your existing data from your old PC onto the new one, in some circumstances we can transfer the data so seamlessly that you will not even notice any change (except your new PC will be a lot faster!!).
FAQ 7
Do you set up Internet and e-mail accounts for people?
Certainly. We can setup anything from a single PC to a whole bunch of PC's sharing just one broadband internet connection, simply call us to arrange the job at your convenience. We can even provide the broadband connection at competitive prices.
FAQ 8
My company has a couple of standalone PC's but we want to share data and printers, can you help here too?
ARC Computers has been networking computers for over 25 years. In fact it's our speciality! We can connect together all your existing PC's laptops printers and internet connections via wired, wireless and remote VPN to form an integrated seamless network sharing all your resources, data, printers email etc.
FAQ 9
My computer is very slow and I'm having trouble with popups and internet access, what's wrong with it?
Most likely you have picked up a virus or some other piece of Malware. Try installing the trial version of latest Kaspersky antivirus, you could also try installing and scanning with SpyBot, both these are good programs. However as some Malware blocks security websites as part of it's 'self defence' and can be difficult to remove, or if you are afraid of losing any data on your hard disk you may prefer to bring it in and let one of our technicians ensure that ALL Malware is removed from your computer. Confidentiality of your data is assured and the job is a fixed price.
