Remote Support

Remote Diagnostics & Support

NOTE: This service is only available 9am - 4pm Mon - Fri.
You must be sat at your PC with a working internet connection.

To use our flat fee remote diagnostics & support service please follow the following simple instructions below:

Call us on 01924 223333 and ask for remote support or alternatively, click here to request remote support assistance.

Brief Outline

Once an engineer has qualified your request then you will be asked for a credit/debit card to pay the £69 flat fee. This fee purchases a fix for a single PC, multiple PC problems may be subject to an additional charge.

We expect you to have a credible up to date anti virus program installed, if you do not we will install at a cost of £29.95 inc. VAT the latest anti virus product from Kaspersky with one years update subscription, should you not accept this extra charge the No Fix No Fee guarantee will not apply. If we are unable to fix your PC we will refund the flat rate fee in full.

To use the remote support service please visit this link Support Tool Download and follow the instructions found there.

 

 

Testimonials

Many thanks for your assistance in the install and transfer of all our data onto a server and bringing I&G ltd into the 21 st century! You have been a pleasure to work with.

Jez Illingworth M IIRSM GradIOSH

 

I was pleased with the way the project was managed and the promptness and relative hassle free installation.

Director of The Leeds Society for Deaf & Blind People